Technology & Consulting for Outstanding Field Service | Leadent Digital
Time 2022-08-19 18:13:25Web Name: Technology & Consulting for Outstanding Field Service | Leadent Digital
WebSite: http://www.leadent.digital
ID:286796
Keywords:
Consulting,for,Technology,ampDescription:
REVOLUTIONISING FIELD SERVICE, ONE CUSTOMER AT A TIME
Technology and consulting for outstanding field service
Getting field service right isn’t easy; we have the expertise, methods and solutions to help you do just that.
Business Consulting
Technology Implementation
Software & Solutions
We can help you increase and balance customer, operational and regulatory performance in your field operations. We offer practical, relevant consultancy on field operations improvement.
READ MOREIf you’ve chosen one of our partners’ solutions to optimise your field operations, we can provide the best implementation services, delivered by experts in technology and field service process.
READ MOREWe use our knowledge of field service technology and processes to develop our own software plug-ins, or custom develop something you need, to provide an edge in field service excellence.
READ MOREBusiness Consulting
Technology Implementation
Software & Solutions
Knowing if you’re doing the right things, or if your operational performance is where it should be, can be tricky. You’ll receive insight that will give you a realistic target, an expert view of what you can achieve, and practical advice on how to get there.
READ MOREToo often, field service technology is implemented by generic consultants who don’t understand business drivers. With us, you’ll get software implemented that supports your objectives, and hands-on support from our expert team.
READ MORESoftware-as-a-service that enhances your capabilities, integrates with your existing systems, and just works. You’ll get low-cost tools that take your customer experience to the next level, or streamline back office processes, with no hassle.
READ MORENorthumbrian Water
We supported Northumbrian Water with both our Oracle Field Service Cloud expertise, via professional services and our rapid deployment tools, and with our field service consultants, to define their operational performance management framework.
Technology Implementation
Business Consulting
Software & Solutions
OFSC Healthcheck
Foxtel had been using Oracle Field Service Cloud for some time, but wanted to gain additional benefits from managing capacity. Our expert team analysed their configuration and processes to make practical recommendations.
Business Consulting
Software & Solutions
A field service partnership
We’ve worked with Worcester Bosch for a number of years to both implement Oracle Field Service Cloud, and provide supporting services that enhance their customer’s experience and their internal efficiency.
Technology Implementation
Software & Solutions
Field Operations Healthcheck
We deployed our tried-and-tested Healthcheck methodology to evaluate Bristol Water’s opportunities and readiness, in advance of the replacement of their existing scheduling and work management solution. Our report provided practical advice and detailed next steps.
Business Consulting
An improvement roadmap
Coca-Cola’s field operations was about to go through a period of change; we assessed the organisation’s field service capability and detailed a clear direction for future improvement.
Business Consulting
Appointment Booking
E.ON’s meter installations team was under pressure to book and complete more appointments; using our uBook app, we implemented and now support a solution that allows field-based appointment booking with added contextual value.
Software & Solutions
Field-focused Implementation
Arqiva’s role in providing infrastructure and services of national importance puts huge criticality on their field service operations. We provided expert change management and business implementation services when they selected a new field service solution.
Business Consulting
Anglian Water
Anglian Water, often considered one of the UK’s top performing water companies, engaged Leadent to support its operational transformation, bringing all scheduling and dispatch functions, together with improved processes, into a single control centre.
Business Consulting
Software & Solutions
Operations consulting specific to your field service challenges, delivered by our experienced team.
Your chosen field service solution, rapidly and pragmatically implemented by people who understand the process.
Software applications and bespoke development to enhance your field service operation
Business Consulting Technology Implementation Software & Solutions Read more Read more Read moreBusiness Consulting
Operational Strategy
A roadmap for the future improvement of field operations, encompassing people, process and technology
Technology Selection
Practical, impartial advice to help choose the future-proof technology solutions for your field operations
Culture Change
People are at the centre of field service; we help you make the change and bring your people along
Healthcheck
A tried-and-tested method to assess field service capabilities and benchmark operational performance
Technology Implementation
Insight into all the leading field service management systems, and a crack-team of experienced consultants who understand the business processes, mean we can implement field service solutions quicker and more effectively than our competitors. Customers value our down-to-earth, business-focused approach that delivers benefits to the operation, and keeps customer experience front of mind.
We’re most experienced with Oracle Field Service Cloud and IFS Service Management, but whatever technology you’re considering, there’s a good chance we know how to get the best out of it.
Software & Solutions
Niche applications that take your field service operation to the next level.
Whether it’s keeping your customers informed about their visit, having your technicians book appointments based on live capacity, or capturing the specific field-based information that you need for compliance, one of our pre-built applications can probably do a lot to improve your field service operation. Our solutions integrate seamlessly with your workflow and systems to deliver that additional competitive edge.
And if your field service challenge isn’t fixed with one of our existing applications, our team of developers (who, by the way, also understand field service) can almost certainly create something that does
On My Way
Last-mile communications, based on scheduling data (with lots of extras)
uBook
Capacity-based appointment booking that gives power to the field
OFSC Data Management
Tools to accelerate and streamline your use of Oracle Field Service Cloud
Merged Reality
Put your remote expert in the field with the power of merged reality
Field Analytics
Understand the real-time performance and effectiveness of your field operations
Bespoke Applications
Innovative and creative technology design to deliver exceptional results
Our take on the world of field service
See our latest insights
READ MOREInsights
Transform your reality
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Insights
The digital experience myth
There has been so much hype over recent years about ‘digital’ and all of the adjacent concepts like digital disruption. The reality is that your customer doesn't really...
Insights
The AI ethics battleground
We consider recent focus on the ethics of artificial intelligence and the positions of big tech companies and academia in furthering the debate, in the context of the...
Insights
Invest in CX
Ultimately a customer experience programme is a 'living' thing. It's either developing and growing, productive or in decline. Momentum is fundamental to any CX programme and to help...
Field Service Insights
CX needs humans
This blog encourages you to remember the employees in your business and the vital role they have in helping you deliver an amazing customer experience. Digital tools are...
Insights
CX lessons from Disney
Disney is the master of customer experience and no detail is too small in its quest to deliver a personalised, detail-focused experience in its theme parks. Here we...
Insights
CX & personalised chocolate
I was interested to read in recent press releases about Nestlé's plans to develop “luxury handcrafted” versions of its well known chocolate KitKat bar, expected to be one...
Insights
Going beyond the postcode
Postcodes were originally developed and adopted in the UK between 1959 and 1974. More recent approaches like What3Words and Google plus codes are trying to assign more accurate,...
“Leadent’s in-depth review and improvement plan has shown how they understand not only the complex technical aspects but also the business – its needs and goals.
Ian Rule
Director of Wholesale Services, Anglian Water
Talk to us about your ideas for improving your field operations
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