UXmatters :: Insights and inspiration for the user experience community

Time 2020-11-14 19:04:23

Web Name: UXmatters :: Insights and inspiration for the user experience community

WebSite: http://www.uxmatters.com

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Enterprise UXDesigning experiences for people at workA column by Jonathan WalterIn enterprise environments, User Experience is often immature. This immaturity frequently results in designers having to take on activities and responsibilities that do not support their long-term growth.In Part 1 of this two-part series, I presented a strategy for multidisciplinary UX designers who want to grow their career in enterprise environments where User Experience is often immature. This immaturity frequently results in designers having to take on activities and responsibilities that do not support their long-term growth. After describing the importance of understanding why you want to grow your career in User Experience, I provided some tips for determining how you should grow your career, including the definition of what T-shaped growth means for you.Now, in Part 2, I ll discuss some specific tactics for achieving that growth, as follows:deprioritizing unnecessary skills, knowledge, and activitiesprioritizing necessary skills, knowledge, and activitiestaking specific actions Read More The historical data we use to train the machines in AI research continue to reflect biases that many of us have hoped to relegate to the past.Remember the computer-science maxim Garbage in, garbage out? So goes big data in artificial intelligence (AI). The historical data we use to train the machines in AI research continue to reflect biases that many of us have hoped to relegate to the past. But, if you ask the machines, women belong in the home and Black men belong in prison. So what should you do if your company requires you to design systems that rely on big data that might be faulty or technologies such as voice or facial recognition that have proven to perpetuate gender and racial biases? Start by understanding the problem so you can avoid the mistakes of the past.Voice Recognition: The Can-You-Hear-Me-Now? ProblemMost of us now have voice-recognition tools in the palms of our hands. Many of us have them on our kitchen counters, too. Every time you tell Alexa to play music, ask Siri to set a timer, or request directions from Google, you are relying on your Echo, iPhone, or Android phone to recognize your speech. Your device could respond with either perfect accuracy or seemingly capricious inaccuracy. Because these are low-stakes requests, you might either persist or give up, depending on how badly you want to listen to Blush by Wolf Alice, while stirring your risotto. Read MoreThis is a sample chapter from the 3rd edition of Designing with the Mind in Mind, by Jeff Johnson. 2020 Morgan Kaufmann.Chapter 15: We Make ErrorsPeople make mistakes and commit errors; it s a fact of life. Nobody is perfect. Designers of digital technology have to live with that fact. Actually, good designers do more than live with it; their designs take it into account. They avoid designs that make it likely for users to make errors (Norman, 2014). They create digital products and services that help people avoid and recover from errors.Mistakes Versus SlipsWhen categorizing the types of errors people make, the first distinction is between mistakes and slips (Norman, 1983a; Reeves, 2010). Read MoreUniversal-design principles (UDP) help UX designers create software that people with many different abilities can use, without their having to modify things or use assistive technologies. While the term universal design is more common in architecture and product design than in the design of computer user interfaces, the concept still applies.In the 1990s, Ronald L. Mace coined the term universal design and founded The Center for Universal Design, at the North Carolina State University (NCSU) College of Design, to address the needs of an aging population and people with disabilities, meet the demands of new legislation prohibiting discrimination against the disabled in the United States, and adapt to societal changes. What exactly is universal design? Universal design is the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. Ronald L. Mace Read MoreSend your questions to Ask UXmatters and get answers from some of the top professionals in UX.This month in Ask UXmatters, our expert panel provides some helpful tips about conducting effective remote UX research and usability testing.As COVID-19 has forced UX researchers to conduct research and testing remotely, both participants and the teams conducting remote research and testing have had to learn to deal with new testing tools and conditions. There are multiple factors to consider in transitioning to remote UX research, including the following:making remote research and testing possiblemaking remote research and testing effectiveunderstanding the bias that remote research and testing introduces because participants are likely more technically sophisticated Read MoreThis is an excerpt from Stephen P. Anderson and Karl Fast s book Figure It Out: Getting From Information to Understanding. 2020, Rosenfeld Media.Chapter 11: A Pattern Language for Talking About InteractionsEpistemic actions are a mechanism for spreading cognitive processes across brain, body, and the world. They allow us to see wildly different behaviors as serving the same cognitive purpose. In this chapter, we are going to describe a suite of epistemic interactions that people use to create meaning, solve problems, make decisions, establish plans, analyze information, and do other cognitively complex tasks. Taken together, they serve as a versatile vocabulary for describing how people figure things out, an invaluable framework for pinpointing the underlying cognitive work that drives the understanding process. Our interaction vocabulary provides a way to separate the visual trappings of our digital world windows, menus, and scrollbars from the essence of how we interact to figure things out. Moreover, these interactions are not tied, in any way, to a particular technology. They can also be used to describe how we create understanding with paper-based technologies, or virtual reality, or any other technology even ones that have yet to be invented. Read MoreIf you ve ever frittered away an afternoon, watching a late 1990s sitcom on Netflix on autoplay or, if you lamented the final demise of the neighborhood video stores or even Blockbuster Marc Randolph s idea might be to blame.While Reed Hastings has been the CEO of Netflix throughout its period of tremendous growth since 2002, Marc Randolph was its first CEO and co-founded the firm with Hastings. Over a period of roughly a year, Marc led Netflix from launch to an established firm providing mail-order DVDs. Many of the innovations that Netflix initially pioneered such as its queue of movies, distinctive envelope, and automated method of recommending movies the company conceived during Randolph s tenure.That Will Never Work is Marc Randolph s autobiographical perspective on the early days of Netflix, from ideation through research, iterative design, and launch. Read MoreSubscribe to Our NewsletterWe ll let you know when new articles appear on UXmatters.

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