Aspect Blogs - Insight to Help Build the Customer-Centric Enterprise

Time 2020-10-16 22:07:04

Web Name: Aspect Blogs - Insight to Help Build the Customer-Centric Enterprise

WebSite: http://blogs.aspect.com

ID:84340

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October 15, 2020 Chris O Brien Agent Experience, English/US Let’s be honest. When we see someone with a remarkable accessory, we notice it. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses, it sends a message about the wearer. A smartwatch is no exception. The modern smartwatch as we know it burst onto the Continue Reading October 7, 2020 Mariana Poleto ACE 2020, English/US It’s no secret that the success of business can be boiled down to its relationships. Working well with others is essential to creating and sustaining successful partnerships. Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each Continue Reading September 3, 2020 Dan Spellman Customer Experience, English/US We’ve all been there; we need to interact with customer service and we just want to get it done right.  We want to be sure that the issue is resolved correctly – For most of us, it’s actually more than speed, convenience and personalization.  Without Continue Reading August 27, 2020 Tyler Hinton Aspect Via, English/US Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough. Aspect believes organizations deserve unparalleled choice and Continue Reading August 6, 2020 Tyler Hinton English/US, Uncategorized, Unified IP In July 2019, Aspect announced Aspect® Unified IP® Infinity, a multi-year program designed to help our customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments.  At that time, Aspect President and CEO, Patrick Dennis said, “The big news Continue Reading July 2, 2020 Chris O Brien Customer Experience, English/US As we move toward economic, social, and business recovery from COVID-19, while simultaneously navigating the social, mainstream and alternative media environments, the customer experience is more important than ever. How a customer perceives your brand has never had a more direct impact on your brand’s Continue Reading June 23, 2020 Eric Hagaman English/US, Workforce Management In the post-COVID-19 era, how can your workforce management team plan for use of your contact center facilities to meet all applicable state safety restrictions, provide confidence to staff who may be reluctant to return to a facility, while at the same time provide records Continue Reading June 8, 2020 Chris O Brien Customer Experience, English/US We’re all too familiar with the countless “change of plans” thanks to the global pandemic.  From family vacations that have become unique and memorable staycations to online concerts and the subsequent crashing of a social media platform, the things we were planning as recently as Continue Reading Visit Aspect’s Resource Library!Find case studies, white papers, reports, and more resources relevant to your industry.Browse Titles

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