InfoDesign | Hand-picked since 1997

Time 2021-11-17 09:04:10

Web Name: InfoDesign | Hand-picked since 1997

WebSite: http://www.informationdesign.org

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keywords:information design, information architecture, interaction design, user experience, experience design
description:InfoDesign: Hand-picked since 1997 - Sharing knowledge is better than having it
InfoDesign Hand-picked since 1997

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Using design thinking to investigate and improve patient experience Added on 5 November 2021 Peter Bogaards

The scientific method for future experiences: design thinking.

Understanding and enhancing the patient experience can lead to improved healthcare outcomes. The purpose of this study was to capture a comprehensive and nuanced understanding of the patient experience on an inpatient medical teaching unit in order to identify key deficiencies and unmet needs. We then aim to implement a design-thinking methodology to find innovative ways to solve these deficiencies. Here we present the first two phases of this four-phased study. We retrospectively and prospectively collected quantitative data about patient experience with the Canadian Patient Experiences Survey-Inpatient Care. We then used this data to guide patient interviews. We identified several key deficiencies including call bell response times, noise levels at night, pain control, education about medication side effects, communication between healthcare team members, and how well healthcare team members remain up to date about patient care. In the final two phases of our study, we will select one or more of these deficiencies and collaborate with patients and other stakeholders to rapidly create, employ, and assess the impact of prototypes through an iterative action cycle until effective and sustainable solutions are found.

Jennifer Smiechowski et al. ~ Patient Experience Journal 8.3 ★

Design thinking Patient experience Artificial Intelligence and Chatbots: Creating Positive Experiences Added on 23 October 2021 Peter Bogaards

Man machine conversation through the voice.

In a broad sense, artificial intelligence uses computers and machines to simulate human decision-making and thinking. More modern definitions of AI describe it as the ability of a machine to generalize its knowledge and skills to new environments and to efficiently learn new skills or knowledge. Some current applications of AI include online shopping, facial recognition, speech recognition, and autonomous vehicles. This article will focus on conversational AI and the user interface considerations specifically for designing chatbots. A chatbot is an application of AI that simulates a conversation with a user using natural language processing through either text or voice communication. A digital or virtual assistant is a more complex form of a chatbot that can also complete tasks for the user.

Dabby Phipps, Jason Telner, and Jon Temple ~ UXPA Magazine ★

User experience artificial intelligence chatbot A Content Model is not a Design System Added on 24 September 2021 Peter Bogaards

System modelling applied to content a.k.a. information.

Do you remember when having a great website was enough? Now, people are getting answers from Siri, Google search snippets, and mobile apps, not just our websites. Forward-thinking organizations have adopted an omnichannel content strategy, whose mission is to reach audiences across multiple digital channels and platforms.

Mike Wills a.k.a. @HeyMikeWills ~ A List Apart ★

Design systems content model The Architecture of Algorithm-driven Persuasion Added on 6 September 2021 Peter Bogaards

Modern persuasion is still persuasion, or manipulation of some might refer to.

Persuasion is a process that aims to utilize (true or false) information to change people’s attitudes in relation to something, usually as a precursor to behavioural change. Its use is prevalent in democratic societies, which do not, in principle, permit censorship of information or the use of force to enact power. The transition of information to the internet, particularly with the rise of social media, together with the capacity to capture, store and process big data, and advances in machine learning, have transformed the way modern persuasion is conducted. This has led to new opportunities for persuaders, but also to well-documented instances of abuse: fake news, Cambridge Analytica, foreign interference in elections, etc. We investigate large-scale technology-based persuasion, with the help of three case studies derived from secondary sources, in order to identify and describe the underlying technology architecture and propose issues for future research, including a number of ethical concerns.

Jeremy Rose Oskar MacGregor ~ Journal of Information Architecture 6.1 ★

Information architecture ethics persuasion When Customer Journeys Dont Work: Arcs, Loops, Terrain Added on 5 September 2021 Peter Bogaards

Reflective on a few obvious methods, tools and techniques.

I want to share an article and a thought… Essentially, a different way to look at the work we do as designers (or anyone who touches the user experience or does service design kinds of work!).

Stephen P. Anderson a.k.a. /stephenpa | @stephenanderson ★

Customer experience User experience customer journey Voice Content and Usability Added on 30 July 2021 Peter Bogaards

Old is new and new is old.

Weve been having conversations for thousands of years. Whether to convey information, conduct transactions, or simply to check in on one another, people have yammered away, chattering and gesticulating, through spoken conversation for countless generations. Only in the last few millennia have we begun to commit our conversations to writing, and only in the last few decades have we begun to outsource them to the computer, a machine that shows much more affinity for written correspondence than for the slangy vagaries of spoken language.

Preston So a.k.a. /prestonso | @prestonso ~ A List Apart ★

Conversational UI Technology conversation theory Levelling up the Design Org Added on 23 July 2021 Peter Bogaards

Growth of design maturity in orgs. Goes very slowly, from progression to regression (even).

At Redgate we place a significant emphasis on the growth and development of our employees. This investment in folks’ progression is, I believe, one of the main reasons why we continue to attract and retain some amazing people. Alongside a compelling mission, strong culture and ethics, individual’s are highly motivated where there is a genuine sense that the company cares about and is committed to their growth.

Matthew Godfrey a.k.a. /msgodfrey | @MatthewGodfrey ~ Redgate ★

Design org Enterprise UX How does AI challenge design practice? Added on 14 July 2021 Peter Bogaards

The designer-machine symbiosis addressed (again).

Machine learning-based systems have become the bread and butter of our digital lives. Todays users interact with, or are influenced by, applications of natural language processing and computer vision, recommender systems, and many other forms of so-called narrow AI. In the ongoing commodification of AI, the role of design practice is increasingly important; however, it involves new methodological challenges that are not yet solved or established in design practice.

Thomas Olsson and Kaisa Väänänentaş ~ ACM Interactions XXVIII.4 ★

HCI Technology artificial intelligence The Profession of Human-Computer Interaction: What HCI researchers do, and how to become one Added on 3 July 2021 Peter Bogaards

Back to the scholarly roots of people and digital technologies.

This is the first thing you need to understand, if youre interested in HCI: its an academic research discipline. This means that it comes with all of the concerns and constraints that apply to scientific and academic research disciplines: You must be interested in the rigor and philosophy of science and academia. You have to read thousands of research papers, and write a lot of your own. You have to engage with the academic world: a whole ecosystem of universities, academic careers, research funding, peer-reviewed conferences and journals You will be teaching courses, giving lectures And crucially, all of this takes up most of your time – you have very little time left to spend on creating actual HCI designs.

Mehmet Aydın Baytaş a.k.a. @doctorBaytas ~ Design Disciplin ★

HCI Asynchronous Design Critique: Giving Feedback Added on 18 June 2021 Peter Bogaards

Feedback as in critique for designers on design.

Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives.

Erin Casali a.k.a. @Folletto ~ A List Apart ★

Design research UCD design critique Defining the Behavioural Design Space Added on 16 June 2021 Peter Bogaards

Nudging galore.

Behavioural Design is a critical means to address human behaviour challenges including health, safety, and sustainability. Practitioners and researchers face difficulties in synthesising relevant perspectives from across fields, as behavioural challenges are complex and multi-dimensional.

Bay Brix Nielsen, Daalhuizen Cash ~ International Journal of Design 15.1 ★

Interaction design Behaviourial Design When Graphs Are a Matter of Life and Death Added on 16 June 2021 Peter Bogaards

Or when it really matters.

Pie charts and scatter plots seem like ordinary tools, but they revolutionized the way we solve problems.

Hannah Fry ~ The New Yorker

Information graphics Information visualization Beware the Cut n Paste Persona Added on 6 May 2021 Peter Bogaards

Whats real and whats not?

Design needs simplification but not generalization. You have to look at the research elements that stand out: the sentences that captured your attention, the images that struck you, the sounds that linger. Portray those, use them to describe the person in their multiple contexts. Both insights and people come with a context; they cannot be cut from that context because it would remove meaning. It’s high time for design to move away from fiction, and embrace reality in its messy, surprising, and unquantifiable beauty as our guide and inspiration.

Emanuela Cozzi and Lennart Overkamp ~ A List Apart ★

Personas User experience What is at the top of the UX pyramid? Added on 29 April 2021 Peter Bogaards

Or how a geometric shape determines an idea, concept and framework.

If you do a Google search on “UX pyramid”, you get lots and lots of UX pyramids. If you take a closer look, you’ll see that most people agree about the bottom of the pyramid, but the top differs. What belongs at the top?

Dennis Hambeukers ~ UX Magazine ★

User experience Characterizing interaction design by its ideals: A discipline in transition Added on 22 April 2021 Peter Bogaards

Transforming a scholarly discipline and its field of professional design practice.

As a way to capture a broadly acceptable high-level characterization of design, we focus on the guiding values or ideals of the discipline. We first reason from the notion of engineering interfaces for usability and utility up to the 1990s to the current ideal of designing interfaces for experience and meaning. Next, we identify three recent technical and societal developments that are challenging the existing ideals of interaction design, namely the move towards hybrid physical/digital materials, the emergence of an increasingly complex and fluid digital ecology, and the increasing proportion of autonomous or partially autonomous systems changing their behavior over time and with use. These challenges in turn motivate us to propose three directions in which new ideals for interaction design might be sought: the first is to go beyond the language-body divide that implicitly frames most of our current understandings of experience and meaning, the second is to extend the scope of interaction design from individual interfaces to the complex sociotechnical fabric of human and nonhuman actors, and the third is to go beyond predictability by learning to design with machine learning.

Kristina Höök and Jonas Löwgren ~ She Ji: The Journal of Design, Economics, and Innovation 7.1 ★

Interaction design Design Notes: On the Information Architecture of Music Added on 16 April 2021 Peter Bogaards

In any structure, you must search for the power of silence, whitespace and emptiness.

The article frames music through the lens of information architecture in order to infer a few considerations on information architecture through the lens of music, and is a thoroughly revised and expanded version of the authors opening keynote at World Information Architecture Day in Verona, Italy, February 18 2017.

Federico Badaloni a.k.a. /federico-badaloni | @fedebadaloni ~ Journal of Information Architecture 6.1 ★

Information architecture music Taxonomies: Connecting users to content Added on 7 April 2021 Peter Bogaards

Good old taxos.

Taxonomies may be thought of as hierarchies of categories to group and organize information to be found when browsing, or as a structured set of terms used to tag content so that it can be retrieved efficiently and accurately. Sometimes the same taxonomy may serve both purposes, and sometimes two different taxonomies are used, one for each purpose, for the same content or site. Taxonomies are not new, in fact there has been a lot written about them, including an informative series of six articles here in Boxes and Arrows by Grace Lau in 2015. An area that still needs to be better understood is exactly how taxonomies should be designed and implemented to be most effective.

Heather Hedden ~ Boxes and Arrows ★

Information architecture taxonomy UX of data: Making data available doesnt make it usable Added on 9 March 2021 Peter Bogaards

The use, action and value are in the design.

Data plays an important part in our daily lives. It shapes how we view the world and, for better or worse, informs the decisions we make. Despite controversies around who collects and does what with data, data-centric work is seen as critical to solving the most complex problems of today, from climate change and security to health crises and inequality. It spans many types of tasks in various professions, undertaken by multiple stakeholders, who may or may not share a common understanding of the domain or the task. It also raises questions of data literacy, inclusion, and fairness in ensuring that the value the data creates is shared as widely as possible.

Laura Koesten and Elena Simper ~ ACM Interactions Magazine XXVIII.2 ★

Information graphics Information visualization User experience Using Conversational AI to Make Humans Better at Work, and Work Better for Humans Added on 28 February 2021 Peter Bogaards

Going from communication to conversation: Claude Shannon goes Gordon Pask.

Technology has matured to allow organizations to deploy sophisticated chatbots and digital assistants. These solutions use Conversational AI capabilities to create experiences for the workforce that go beyond what humans alone can deliver. These bots can fundamentally transform the way workplace interactions are enabled, with the ability to resolve inquiries, automate administrative tasks, prompt the right behaviors, and deliver data and insights to improve “in the moment” decision-making. Many organizations have struggled to harness the full power of Conversational AI, but now is the time to figure it out, because the need for organizations to provide this type of always on and personalized support has never been more important.

Greg Vert ~ UX Magazine ★

Conversational UI Impact-Centered Design: Introducing an Integrated Framework of the Psychological and Behavioral Effects of Design Added on 21 January 2021 Peter Bogaards

A design dent in the universe.

This paper introduces a framework for impact-centered design that maps the direct and indirect psychological, social, and behavioral effects resulting from human-product interactions, as well as the strategic pathways that designers utilize to achieve these effects. The framework was created through a series of expert workshops in which 186 design cases were analyzed. The framework includes three basic levels. At the base, user-product interaction evokes three types of direct product experience: aesthetic experience, experience of meaning, and emotional experience. The second level describes more indirect and long-term types of impact: on behaviors, attitudes, (general) experiences, and users and stakeholders knowledge. The third and final level represents the general quality of life and society. This paper details the characteristics of and theoretical models underlying the various impact areas, provides illustrative student design cases, and describes how the impact areas relate to each other and how design can influence them. Design research can help increase the designer’s influence by contributing theoretical models that explain the various relationships in the impact areas. We propose a three-part classification of these models to get an overview of the current state of knowledge of each impact area, and to discuss the different ways in which models can guide designers. In the discussion, we offer four action points to help set a concerted agenda for impact-centered design research.

Fokkinga, S. F., Desmet, P. M. A., Hekkert, P. (2020) ~ International Journal of Design, 14(3) ★

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