Automated Customer Service AI Ecommerce Platform | DigitalGenius

Time 2022-08-13 21:27:15

Web Name: Automated Customer Service AI Ecommerce Platform | DigitalGenius

WebSite: http://www.digitalgenius.com

ID:280089

Keywords:

Service,Customer,Automated,AI

Description:

Customer Support Automation for eCommerce

DigitalGenius is a no-code platform that combines AI integrations and workflows to make your customers, team and inbox happy.

A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.

Sylvain Ricard

Customer Success Manager, Freeletics

A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.

Floor Schade

Product Owner, G-STAR RAW

Amazing results! We were able to surpass the initial automation goal within our trial period. “We were automating well above 30% of our inquiries within 2 weeks

Felix Evertz

Senior Manager Retail Operations & Customer Service, Snipes

We have automated one of the top contact drivers for our operations: cancellations and refunds.

Antonio Naddeo

Director of Customer Service, Packlink

Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.

Alexander van Perlstein

Business Analyst, KLM

Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.

Sarina Chudasama

Customer Experience Manager, Holland & Barrett

CUSTOMER SUPPORT PLATFORM FOR ECOMMERCE

One platform, a complete customer service solution

Leverage 50+ pre-built Ecommerce AI use cases to instantly detect customer messages

Cancel ordersReturn labelsOrder updatesProactive50+ more use cases

Need to cancel an order quickly?

Customers can cancel orders simply and easily without the need for agents intervention.

Learn more

Need to return an order quickly?

Our AI platform can auto-generate return labels and help customers return goods, fuss-free.

Learn more

Want to know where an order is? Or, need a tracking number?

Our platform automatically checks order journeys to update customers instantly.

Learn more

Don’t leave customers waiting

Anticipate and resolve problems before customers get in touch with proactive automation.

Learn more

So much more than just another chatbot

Powerful Ecommerce platform that helps like a human

Customer service is the biggest strategic differentiator for Ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most.

The way people buy has changed forever – are you up to the challenge?

Learn more

COMPLETE INTEGRATIONS

Built for Ecommerce.

Integrates with your entire stack

Explore integrations

RESOURCE CENTRE

Everything you need to deliver an amazing customer experience

Video

Webinar Recording: The 5 Biggest Myths About Customer Support Automation

Read more Blog

Using Customer Services Data to Make Smarter Business Decisions

Read more Blog

Retailers and AI automation: the challenges of adoption

Read more Blog

4 Brands Automating Customer Support with Zendesk & DigitalGenius

Read more

Try it out (for free!)

Full access to the DigitalGenius platform 1 week set up, no IT needed Multi-language + multi-channel FREE!

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of all the cookies.AcceptManage consentClose

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary NecessaryAlways EnabledNecessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.CookieDurationDescriptioncookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. Functional FunctionalFunctional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.Performance PerformancePerformance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.Analytics AnalyticsAnalytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.Advertisement AdvertisementAdvertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.Others OthersOther uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.SAVE & ACCEPT

TAGS:Service Customer Automated AI

<<< Thank you for your visit >>>

Hot Websites