TESTIMONIALS

With Qore we've done a lot of research on a solid planning partner, and Club Planner was the most all round reservation system we could find. Club Planner is the perfect fit for our custom personal training concept. The Club Planner team is always available and flexible to meet our customized needs. They keep trying to innovate their services, which results in a user-friendly interface for our members.

At the start of our new club we were looking for a total package where we had insight into our customers, planning and sales. This is how we ended up at Club Planner. The package is extremely user-friendly, but it is mainly the personal contact and the professional support of the employees that makes us feel good. This makes Club Planner truly unique!

The start-up phase of our club was a success by the close follow-up of the CP team. They are always available and act quickly and correctly. After 1 year of working, the functions were expanded and tailor-made according to our needs. Thanks to good communication and interaction between us and Club Planner, these functions were quickly implemented. The possibilities are huge and availability is the big plus!

The collaboration went well from the very first contact with Club Planner employees. Clear explanation, thorough knowledge, experience in the fitness sector... You can always count on a fast service at start-up, as well as questions and possible problems. Our 5 clubs work with Club Planner and our employees are very satisfied. It is also a clear and well-organized control system for managers. They continue to innovate.

Club Planner helped us to set up a new reservation system for the municipal swimming pool. Together we looked at the needs and in no time the system was up and running, completely in the look and feel of the swimming pool. In case of new developments, they always offered a targeted solution in a professional manner. The package clearly offers many possibilities. In addition, they are a model in terms of follow-up and accessibility.

Thanks to good preparation, manuals at the ready and a lot of phone calls in advance, we really knew how to tackle this. The customers were quick to accept and use Club Planner, so we are a satisfied customer. Our new PC with touch screen and bartender are a shining beacon on the counter and everyone has received their new membership card. I doesn't happen often that I've had such good service but Club Planner provided!

It was not easy to find a company that could build hip, functional websites according to our wishes. Thanks to the smooth cooperation, we achieved a fantastic result in a short period of time. Since the introduction of the new website, we have had many more visitors and are often addressed at international trade fairs. In terms of fast service, flexibility, price and quality, this is unsurpassed in our opinion.

Club Planner's biggest USP is without a doubt their customer care. As one of the biggest gyms in Belgium we need quite some attention and I have to admit I'm not the most patient person either. I feel like they really put in the effort to meet every request, which sometimes needs some thinking outside the box and reinventing themselves. A hands-on approach and professional yet amicable customer support is something I really value in a partnership and that's definitely something Clubplanner excels in.

Club Planner ensures real and effective cooperation and dares, from day one, to enter the customer's world and rediscover the IT and technical needs. They also provide innovation and are open to market developments. Highly recommended and a specialist in their field, it's a very pleasant cooperation.

TAGS:All The In Solution

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