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Customer centricity
by design This whitepaper is a collection of articles that summarises our approach to customer centricityDownload PDF

The clue is in the name: Livework. We improve the way people live and work. We do this by designing services that are better for the people who use and deliver them.

Our mission and the people who make it happen.Who we areThe work we do and how we do it.What we doMost clients come back. Find out why.Happy clients
Client workCX Playbook at adidas: A standardised approach for practicing customer-centricityRead moreThe clients we work with View client work

“TfL has worked on a number of projects with Livework. They have consistently delivered an essential customer-focused perspective to the delivery and operation of change programmes.”

Matthew HudsonHead of Strategy, Technology and Data, Transport for London

“The team at Livework was able to get up to speed incredibly quickly on a complex topic with many moving parts. We found their approach to be invaluable in informing the challenges we are putting forward to innovators to solve, as well as the structure of our prize process itself”

Kathy NothstineHead of Future Cities, Nesta

“Truly customer-centric insight lead to higher quality of the concept. Collaboration with management was high and effective. Integration with business teams much better than with other Kone design projects.”

Ralf ThierlingHead of Maintenance Services, Kone
LiveworkersWe want people to bring their full selves to work. That’s how we’re able to design solutions that make life better.Meet the teamThe building blocks of customer centricityRead article
Livework insightWe study human behaviour and combine knowledge from academic research with real life insights from our work.Learn moreWant to know how we can help your organisation?Get in touch