Worldwide digital leader in CX | TTEC

Time 2021-09-15 13:19:19

Web Name: Worldwide digital leader in CX | TTEC

WebSite: http://pt-br.teletech.com

ID:193891

Keywords:

leader,digital,Worldwide,

Description:

Delight customers and improve operational KPIs at the lowest overall cost to serve. Sound too good to be true? See the results we've delivered for clients just like you across hypergrowth, mid-size, enterprise, and government. View client stories experience management with an AI-enabled human and digital workforce Download Special Report True customer loyalty can t be bought but it can be built through strategic CX transformation. It takes a combination of talent, technology, and services, and it delivers lasting results. We start with the customer and work from the outside in to gain a complete understanding of customer intent, needs, and expectations. Then we bring together an end-to-end digital solution to help companies delight their customers every time. Stronger loyalty, faster resolution, and increased revenue all made possible by the intersection of human empathy and CXtechnology. Straightforward, effortless, blissfully convenient amazing experiences make people happy. And customers aren t the only people we re talking about. Because, when technology empowers customers and the employees who serve them, both sides can work together‑better. TTEC s end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Get the agile tools to transform your total experience one stage at atime. Get to know CXaaS Learn More Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how you think aboutit. Forward-thinking companies view customer experience transformation as an investment in the future of their business. And, when that experience makes customers and employees happy, it s an investment that sustains itself. So, look ahead. We ll meet you where you are now and teach you about outcomes you didn t even know you could achieve. See the impact we deliver Learn More Whether you re working to comply with new regulations, fending off digital disruptors, or adjusting to shifting customer needs, every industry comes with its challenges and CX is not a one-size-fits-all solution. We get it. And, in decades of service to clients across industries, we ve learned all the little twists, turns, and roadblocks to find a way through. See how our industry-specific solutions can help you stay competitive and get ahead. You want to modernize your tech stack but you don t know where to start. Letushelp. You don t need to rip and replace to get your CX technology stack humming. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. You can t control the customer journey. With the right tech, you can control the touchpoints. Consumers choose where, when and how they interact with you. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. We make it easy. There is nothing worse than a dumb bot. They frustrate consumers and can hurt your brand. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. And that is a smart move. What if we told you that you could deliver personalized customer experiences across every channel at scale? Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. There are three types of analytics. One that tells you what happened in the past. One that tells you what is happening in the present. And, one that helps you predict what will happen in the future. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Disconnected systems create disconnected customer experiences. And disconnected customer experiences create unhappy customers. We help you connect your front end to your back end so all of your operations flow seamlessly. View our complete CX tech stack Learn More Whether you re rolling out a new strategy, stress-testing a new service channel, or planning for a seasonal rush, customer experience is something you do. Constantly. So, wherever you are on your transformation journey, our library of case studies, expert perspectives, trend reports, and interactive tools can help you take your next step with confidence. Try our search tool to find exactly what you re lookingfor. Dig in Learn More Optimize your customer experience with the right partner TTEC s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects A Rise in Branchless Banking Exposed CX Weaknesses The Keys to Sales Acceleration? Data and Knowing How to Use It Whether you re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist Journal. For almost 40 years, our business has been helping companies make their customers happy. On behalf of many of the world s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. Our global footprint provides the benefits and reach of massive scale. At the same time, our laser focus on micro-interactions allows us to fine-tune interactions, so every experience your customer has with your brand feels as special as they are. We serve many of the world s most customer-centric brands, and we d be honored to serve you, too. Get to know us Learn More Ready to accelerate your company's CX transformation? Let's Get Started Sign up for our eNewsletter Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy.

TAGS:leader digital Worldwide 

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TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX

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