Inside Intercom - Articles on Customer Support, Marketing more

Time 2021-09-25 14:12:59

Web Name: Inside Intercom - Articles on Customer Support, Marketing more

WebSite: http://blog.intercom.com

ID:198099

Keywords:

Articles,on,Inside,

Description:

Brian Donohue Senior Director of Product Management, Intercom We ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast. Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty. The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come. We hear it all the time: companies pitching themselves as the Uber of this and the Amazon of that. But rather than going after someone else’s domain, shouldn’t you create your own? In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice. Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement. When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores. We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too. We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.

TAGS:Articles on Inside 

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Inside Intercom is where our team shares insights, tips and lessons learned about customer support, marketing, product building, and sales.

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